IT Insights from Today's Frontline Organizations
Frontline workers — who represent much of the global workforce — are found across essential and nonessential industries including retail, healthcare and supply chain sectors (i.e., manufacturing). Most often reporting to a jobsite, or out in the field, these employees rely heavily on mission-critical technologies to access the information, applications, and resources they need to do their job.
Download our infographic to delve into the critical use cases for frontline workers across industries, learn how they interact with mission-critical digital technologies and understand how VMware Workspace ONE accelerates digital transformation.
What devices do frontline workers rely on?
Frontline workers typically use a variety of devices, including traditional options like shared corporate-owned smartphones, rugged handheld computers, and barcode scanners. Additionally, wearables such as assisted reality smartglasses and AR or VR headsets are becoming more prevalent. Organizations are also adopting Bring-Your-Own (BYO) and Corporate-Owned, Personally Enabled (COPE) devices to further support their workforce.
What are the main challenges faced by frontline workers?
Frontline workers face several challenges, including a lack of communication and collaboration, connectivity issues, and insufficient training. Additionally, many organizations struggle with device downtime, inconsistent experiences across devices and apps, and the need for effective remote monitoring and support. Notably, only 22% of organizations report satisfaction with their current ability to provide a positive Digital Employee Experience (DEX).
How are organizations addressing these challenges?
Organizations are increasingly focusing on digital transformation to enhance the Digital Employee Experience (DEX). This includes expanding device deployments, improving remote employee support, and investing in analytics and automation. A significant 78% of organizations have noted an increased importance of remote support in the last two years. Furthermore, 82% believe that consolidating IT Service Management (ITSM) silos would greatly benefit their operations.
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