A 2022 Gallup survey on the workplace found that engaged workers are more profitable for their companies than unhappy workers. More than 80 percent of employees reported feeling disengaged. Clearly, there is substantial opportunity to to boost employee engagement and profitability is substantial.
Read this article on digital employee experience (DEX) and how to improve yours.
What is Digital Employee Experience (DEX)?
Digital Employee Experience (DEX) refers to how employees interact with their digital tools and infrastructure. It includes various aspects such as corporate websites, social media, mobile apps, work calendars, and digital scheduling tools. Essentially, DEX is about enhancing the ways employees engage with their organization through technology, impacting their overall journey within the company.
Why is DEX important for businesses?
A strong DEX is crucial because it directly influences employee engagement, which is vital for retention, productivity, and customer satisfaction. According to the Gallup 2022 report, business units with engaged employees see 23% higher profits compared to those with disengaged workers. Improving DEX can lead to better communication, collaboration, and ultimately, a more innovative workplace.
Who is responsible for DEX in an organization?
Ownership of DEX varies by organization. In smaller companies, one person may manage it as part of their role, while larger organizations may require collaboration among multiple departments, including HR and IT. It's essential for key stakeholders from various lines of business to work together to ensure that DEX is tailored to meet the diverse needs of all employees.
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